Last updated: 27 June 2026 · Effective: 27 June 2026
This policy explains when and how you can get a refund for a payment made to MyIPTVMax Player, provided by Al Sadq IT Solutions LLC ("MyIPTVMax"). It applies only to payments you make to us directly through the app or the customer portal.
MyIPTVMax Player is a media player. It contains no channels, streams, or content. Any payment to us is for access to the player and related account features — not for any IPTV service, which you obtain separately from a third-party provider of your own choosing. We cannot refund money you paid to a third-party provider; those refunds are a matter between you and that provider.
You may request a refund of a payment made to us within 14 days of that payment. This covers the common cases — a duplicate charge, a payment made in error, or the app not working for you after a genuine attempt to set it up.
Sign in to the customer portal with your phone number, open Payment history, and choose Request refund next to the payment. We review each request and, if approved, refund to your original payment method. You can also email us at the address below.
A declined self-service request is not the end of the road — reply to us and we will look at your specific situation.
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it can take several business days for the money to appear. We refund in the currency you were charged.
Credits bought by a reseller, and credits a sub-reseller buys from their reseller, are handled separately from customer payments. Reseller credit balances are corrected by the party you bought from; contact them, or us, for a credit adjustment rather than a card refund.
Al Sadq IT Solutions LLC
Email: info@myiptvmax.com
Postal address: 403, Onyx Building, Al Khabisi Road, Deira, Dubai, United Arab Emirates